 ONSPEED
Terms and Conditions (Web Purchases)
For ONSPEED Retail Purchase Terms and Conditions Click
HERE
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Definitions
In these terms and conditions the following terms shall have
the meanings allocated to them: "Activation"
means the first time your software client with your username
and password connects to the onspeed servers to accelerate
your internet connection.
"Additional Period" means any 365
day period in respect of which the Charges have been paid
or are payable after the Minimum Period;
"Charges" means the charges payable
by you for the Service and the Software for any 365 day period
at Onspeed's then current published rates;
"Minimum Period" means a period
of twelve months commencing from the Start Date;
"ONSPEED" ,"we"
or "us" means Teamwork Outsourcing
Sdn Bhd / ONSPEED Asia Sdn Bhd of 10-8, Blok B, Megan Avenue
1, 189, Jalan Tun Razak, 50400, Kuala Lumpur, Malaysia;
"Privacy Policy" means the privacy
policy governing our use of the personal information that
we collect from you in connection with the Service and set
out on our website at http://www.OnSpeedAsia.com;
"Registration Details" means the
personal information you provide on registration for the Service
and which may be subsequently changed or amended by you or
on your behalf;
"Service" means the ONSPEED service
that provides you with accelerated access to the Internet
using the ONSPEED Software and ONSPEED compression servers;
"Software" means the ONSPEED client
software which you download and install on your computer,
and which is required to use the ONSPEED Service;
"Software End User Licence Agreement"
means the licence agreement you need to accept in order to
use the Software;
"Start Date" means the date when
the Service or any part of it is first made available to you
or when you first start to use the Service, whichever is the
earlier;
"you/your" means the person with
whom ONSPEED is making the Agreement, as specified in the
Registration Details. |
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The Service
2.1 Registering with the Service and using our Software gives
you the ability to accelerate your Internet connection speed,
subject to Clause 4, using a PC (of appropriate specification).
2.2 The Service will be provided or procured by ONSPEED with
reasonable skill and care and in accordance with the provisions
of this Agreement.
2.3 If you use the Service for business purposes you agree
that you do so without any conditions, guarantees, warranties,
whether express or implied including but not limited to any
warranties or conditions as to satisfactory quality or fitness
for a particular purpose, which are expressly excluded to
the maximum extent permitted by law. You will not hold ONSPEED
responsible for any loss of profit, business, opportunity,
goodwill, reputation, revenue or savings you expect to make,
wasted expenditure or data being lost or corrupted. Nor will
you hold ONSPEED liable for damages which may or may not have
been foreseeable at the time you entered the contract. |
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| 3. |
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Personal Information and
Cookies
3.1 The Registration Details that you provide shall be true,
accurate and complete. You agree to inform ONSPEED of any
changes to your Registration Details immediately by e-mail
addressed to ONSPEED. If you are not the same person as the
person who pays the Charges, then you warrant that you have
informed and have obtained from the bill payer the necessary
consents and permissions for registering or changing account
payment details and to allow ONSPEED to process such details.
3.2 ONSPEED will respect your personal information and undertakes
to comply with all applicable UK Data Protection legislation.
By signing up for the Services you consent to our using and/or
disclosing your personal data as follows and as further set
out in the Privacy Policy:
3.2.1 Disclosing and using certain personal details including
account details to a bank, credit card operator or other payment
processor for the purposes of setting up a continuous payment
authority and debiting the Charges;
3.2.2 Providing or arranging for third parties to provide
any part of the Services including but not limited to customer
care facilities and billing, email and tools and services,
which may involve disclosing information about you to third
parties solely for this purpose;
3.2.3 Providing you with, or facilitating the provision of
communications about our Services or special offers from third
parties, special announcements including but not limited to
instructions, information, changes to the products, services
and prices, organisational and administrative changes; communications
from third parties regarding commercial offers; and Service
newsletters that shall include but not be limited to Member
benefits (which are unconditional rewards rewarding Members
for their time with us); competitions and any other relevant
information relating to the provision of our Services, inline
with our Privacy Policy, available at http://www.OnSpeedAsia.com;
and
3.2.4 Providing personal data to distributors of ONSPEED
Internet access products with whom ONSPEED have a commercial
relationship for the purpose of accounting and auditing.
3.3 Use of your Registration Data will be in accordance with
our Privacy Policy. Our use will however be subject to any
preferences you set on the registration form in which you
have provided Registration Details.
3.4 Other than as required by law, or as permitted under
this Agreement, ONSPEED shall not disclose your Registration
Details to any third party without your permission inline
with our Privacy Policy, available at ONSPEED.
3.5 In order to provide you with the Services, ONSPEED will
attach cookies to your system that are essential to enable
us to identify you as a Member to understand and facilitate
your purchase of the Services. We also use cookies to ensure
that our mailing tools are working correctly. You hereby consent
to receiving the cookies by accepting these Terms of Use.
Further details on how we use the information generated from
the cookies is set out in our Privacy Policy. |
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| 4. |
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ONSPEED's Obligations
4.1 In consideration of the Charges, ONSPEED shall provide
the Service in accordance with the terms and conditions of
this Agreement.
4.2 ONSPEED does not accept any responsibility for any defects
or errors in either the Service or the Software.
4.3 You acknowledge that ONSPEED cannot warrant that the
Service will be interruption free or that the transmission
of information through the Service will be secure. The Service
may be suspended for operational reasons (such as maintenance
or Service upgrades) or because of an emergency. Before suspending
or interrupting the Service (as aforesaid) ONSPEED shall use
reasonable endeavours to give you as much notice as possible.
4.4 You acknowledge that it is technically impracticable
to provide the Service free from errors and/or faults and
ONSPEED does not undertake to do so. ONSPEED shall provide
a Helpdesk Facility to enable faults to be reported and resolved
but does not warrant that all faults will be corrected.
4.5 The obligations of ONSPEED to provide the Service shall
be conditional upon the Technical Requirements being satisfied;
4.6 Except as may be expressly stated in this Agreement,
all warranties and conditions, whether express or implied
by statute, common law or otherwise are hereby excluded to
the fullest extent permitted by law.
4.7 You acknowledge that due to contention on the Internet,
the speed of the Service may be reduced or may not be available
at times. |
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| 5. |
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Your Obligations
5.1 You agree that as part of your wish to take part in the
Service, some minor modifications may need to be made to your
PC to make it operate with the Service. It is your responsibility
to ensure that such modifications do not invalidate the terms
of any warranty you may have concerning your PC. ONSPEED shall
incur no liability for any claim that your warranty has been
invalidated (if applicable) as a result of work carried out
by you, ONSPEED or its agents in order to make your PC operate
with the Service.
5.2 You will be allocated both a user name and a password
in order to access the Service and you will be responsible
for keeping your password confidential and agree to take all
necessary steps to ensure that it is kept secure and is not
disclosed to any unauthorised person. You will inform us upon
becoming aware of any suspected or actual unauthorised use
of the Service and will take all steps necessary (or requested
by us) to prevent such use. |
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| 6. |
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Use of the Service
6.1 You shall not use the Service: (a) in a way that does
not comply with the terms of any legislation or any licence
applicable to you or that is in any way unlawful or fraudulent
purpose or effect; (b) without prejudice to the generality
of (a) above, in connection with the carrying out of a fraud
or criminal offence against ONSPEED and/or its agents, or
any public telecommunications operator; (c) to send, knowingly
receive, upload, download, use or re-use any material which
is abusive, indecent, defamatory, obscene or menacing, or
in breach of any copyright, confidence, privacy or any other
rights; (d) to send or procure the sending of any unsolicited
advertising or promotional material; (e) in a way that does
not comply with any instructions ONSPEED or its agents has
given.
6.2 ONSPEED shall have the right to enforce such provisions
set out in Clause 6.1 above by suspending or terminating the
provision of the Service to you if ONSPEED knows you are in
breach of such obligations.
6.3 You will indemnify ONSPEED and/or its agents against
any claims or legal proceedings that are brought or threatened
against ONSPEED and/or its agents by a third party: (a) because
the Service is used in breach of Clause 6.1 (a) to (f) inclusive;
or (b) in circumstances where you are in breach of Clause
6.2.
6.4 You will notify ONSPEED of any such claims or proceedings
referred to in Clause 6.3 and keep ONSPEED informed as to
the progress of such claims and proceedings.
6.5 You will use the Software in accordance with the Software
End User Licence Agreement. |
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Intellectual Property Rights
7.1 You will agree to enter into any agreement reasonably
required by the owner of the copyright in any software made
available to you for the purpose of accessing the Service.
7.2 You acknowledge and agree that all intellectual property
rights in the Service (including, without limitation, any
associated software) are vested and shall remain vested in
ONSPEED, its agents as appropriate. |
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| 8. |
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Intellectual Property Rights
Indemnities
8.1 ONSPEED will indemnify you against all claims and proceedings
arising from the infringement of any intellectual property
rights by reason of ONSPEED's provision of the Service to
you. As a condition of this indemnity you must: (a) notify
ONSPEED promptly in writing of any allegation of infringement;
(b) make no admission relating to the infringement; (c) allow
ONSPEED or its agents to conduct all negotiations and proceedings
and give all your assistance in doing so (ONSPEED will pay
your reasonable expenses for such assistance); and (d) allow
ONSPEED or its agents to modify the Service, or any item provided
as part of the Service, so as to avoid the infringement provided
that the modification does not materially affect the performance
of the Service.
8.2 The indemnity in Clause 8.1 does not apply to infringements
caused by the use of the Service in conjunction with other
equipment or software not supplied by ONSPEED or its agents,
or to infringements caused by designs or specifications made
by you, or on your behalf. You will indemnify ONSPEED and
its agents against all claims, proceedings and expenses arising
from such infringements or alleged infringements. |
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| 9. |
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Charges
9.1 The initial payment you make will entitle you to receive
accelerated internet service for a period of 365 days from
registration. Each subsequent payment of the Charges will
entitle you to use the accelerated internet service for a
further Additional Period from the date of payment. Onspeed
reserves the right to change the Charges for each Additional
Period provided that it informs you of such changes prior
to your committing to pay for the relevant Additional Period.
9.2 ONSPEED will endeavour, where possible, to fix any errors
and/or faults but reserves the right to charge for additional
functionality when available. |
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| 10. |
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Limitation of Liability
10.1 Neither party shall be liable to the other, either in
contract, tort (including negligence) or otherwise for direct
or indirect loss of profits, business or anticipated savings,
nor for any indirect or consequential loss or damage or for
any destruction of or impairment of access to any data arising
in relation to this Agreement including, without limitation,
ONSPEED's ability to provide the Service.
10.2 The liability of ONSPEED in contract, tort (including
negligence) or otherwise in relation to this Agreement is
limited to the price paid by you for the Charges in the year
(commencing from the Start Date or any anniversary of the
Start Date) in which the liability first arose.
10.3 ONSPEED or its partners warrants the physical media
(i.e CD-Rom) and the physical documentation, to be free of
defects in materials and workmanship for a period of 90 days
from the original purchase date. If notified within this warranty
period and if such notification is determined to be correct,
ONSPEED or its partners will, at its sole discretion, repair
or replace the media or documentation affected. This limited
liability is void if the damaged or defect has resulted from
accident, abuse or misapplication.
10.4 Each provision of this Agreement, excluding or limiting
liability, operates separately. If any part is held by a court
to be unreasonable or inapplicable, the other parts shall
continue to apply. |
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| 11. |
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Term and Termination
11.1 This Agreement will commence when we send you a confirmation
email and may be terminated for any reason within 14 days
of purchase for a full refund of the charges paid. for the
Minimum Period. 14 days prior to the expiry of the Minimum
Period and each Additional Period, we will send you an email
reminding you that the Charges will be debited for the next
Additional Period, informing you of what the Charges are and
of your cancellation rights. Each time you pay Charges for
an Additional Period, you will have 14 days from the date
of payment to cancel the Agreement and receive a full refund
of that payment.
11.2 Other than this you will not be entitled to a refund
in full or in part for the remainder of the term of this Agreement.
11.3 In the event that ONSPEED suspends the Service to you
pursuant to any breach by you of our payment terms, or in
accordance with any pertinent clauses pursuant to this Agreement,
you will not be entitled to a refund.
11.4 Termination in accordance with this Clause 11 shall
not prejudice or affect any right of action or remedy which
shall have accrued or shall thereafter accrue to either party
and all provisions which are expressed to survive this Agreement
or impliedly do so shall remain in full force and effect.
11.5 You may inform us in writing (including by email) at
any time that:
(a) you wish to stop using the Service immediately; or
(b) you do not wish to use the Service after the end of the
Minimum Period or the then current Additional Period as the
case may be. |
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| 12. |
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Force Majeure
12.1 If either party is unable to perform any obligation under
this Agreement because of a matter beyond that party's reasonable
control such as lightning, flood, exceptionally severe weather,
fire, explosion, war, civil disorder, industrial disputes
(whether or not involving that party's employees), or acts
of local or central Government or other competent authorities
or events beyond the reasonable control of that party's suppliers,
the party will have no liability to the other for that failure
to perform.
12.2 If any of the events detailed in Clause 12.1 continue
for more than one month either party may serve notice on the
other terminating this Agreement. |
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| 13. |
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Variation
ONSPEED reserves the right to vary the terms of this Agreement
or the nature of the Service (where the technical specification
of the Service is varied) at any time. The latest version
of our Terms and Conditions will be available on our website
and you should make sure that you check for any changes on
a regular basis.
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| 14. |
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Miscellaneous
14.1 The Agreement shall be governed by and construed in accordance
with English Law and the parties hereby agree to submit to
the exclusive jurisdiction of the High Court of England in
respect of any dispute or matter arising out of or in connection
with the Agreement.
14.2 This Agreement constitutes the entire agreement between
the parties and supersedes representations, communications
and prior agreements (oral or written). This Clause shall
not apply to any statement, representation, or warranty made
fraudulently, or to any provision of this Agreement that was
induced by fraud for which the remedies available shall be
all those available under the law.
14.3 Any notice or other communication to be given under
the Agreement must be in writing to the other party and may
be delivered or sent by email, pre-paid first class letter
post or fax transmission at the party to be served last known
address. Any notice or document shall be deemed served if
delivered, at the time of delivery; emailed, at the time of
delivery to your email server; posted, 48 hours after posting;
and if sent by facsimile transmission, at the time of transmission.
14.4 This Agreement shall not be assigned, sub-contracted,
sub-licensed or otherwise disposed of by you. ONSPEED reserves
the right to assign, sub-contract or otherwise transfer its
obligations to provide the Service.
14.5 The illegality, invalidity or unenforceability of any
provision this Agreement shall not affect the continuation
in force of the remainder of this Agreement.
14.6 A person who is not party to this Agreement shall have
no right under the Contracts (Rights of Third Parties) Act
1999 to enforce any of these terms. This clause does not affect
any right or remedy of any person that exists or is available
or otherwise than pursuant to that Act. |
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